This charge is to secure a booking for our engineer to come out to you. This fee includes VAT at 20%, travel costs and the first hour on site. Any parts required are chargable. Time over the first hour is charged at £54 inc VAT per 30 mins extra.
The call out charge will be pre-authorised and will not be taken until the end of the visit. Any extra payments must be settled before our engineer leaves you which will be done through this website.
Shipping And Handling
(1) - Order Value - Shipping charges will depend on the size of your order and where you are located in the world the website will work this out for you when ordering.
(2) - Standard Post UK (Up to 5 working days) - Charges from £3.00
(3) - Next Working Day (Mon - Fri except for the more remote areas of UK where delivery may be later) UK only. - Charges from £6.99 UNAVAILABLE AT PRESENT
(4) - Standard EU from £4.00
(5) - Rest of the World from £7.00
Delivery Schedule
Our post is disptched at 4pm each day orders placed after this time will be processed on the following day. All goods will be shipped within 5 working days once payment has been received. If any item is not in stock, we will hold your order, if we are expecting a delivery within 3 days, and dispatch your order when complete. If the delivery is not expected within three days we will e-mail you offering you the option to cancel out of stock items and receive the rest of your order. You will always be e-mailed with the option to cancel your order if you would rather not wait.
Your order will be confirmed by return e-mail.
If you have not received your order within the time frame indicated please check with your local sorting office because if the postman was unable to deliver to you the parcel will be held at the sorting office for 3 weeks before being returned to us (1 week for Special Delivery items). If the parcel is returned to us you will be responsible for the cost of the postage for us to re-send the item. For goods sent to Customers outside the UK please allow 28 days for delivery.
