The Wimbledon Sewing Machine Company Limited (established 1946) are a long established and well respected company and are completely dedicated to your total satisfaction. Our registered office is located at 292-312 Balham High Road, London SW17 7AA, United Kingdom. Our company registration number is 641468. Our staff are always happy to help with any queries you may have for Sewing Machine queries please e-mail : wimbledonsewingmachinecoltd@btinternet.com or by phone on 00 44 (0)20 8767 4724 Option 1 - for Craft queries please e-mail : sewingandcraftsuperstore@btinternet.com or by phone on 00 44 (0)20 8767 0036 Option 2 or for any matter by fax on 00 44 (0)20 8767 4726. If you have any suggestions or comments please email us at wimbledonsewingmachinecoltd@btinternet.com

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Switch and Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

(1) - Order Value - Shipping charges will depend on the size of your order and where you are located in the world the website will work this out for you when ordering.
(2) - Standard Post UK (Up to 5 working days) - Charges from £3.00
(3) - Next Working Day (Mon - Fri except for the more remote areas of UK where delivery may be later) UK only. - Charges from £6.99 UNAVAILABLE AT PRESENT
(4) - Standard EU from £4.00
(5) - Rest of the World from £7.00

Our post is disptched at 4pm each day orders placed after this time will be processed on the following day. All goods will be shipped within 5 working days once payment has been received. If any item is not in stock, we will hold your order, if we are expecting a delivery within 3 days, and dispatch your order when complete. If the delivery is not expected within three days we will e-mail you offering you the option to cancel out of stock items and receive the rest of your order. You will always be e-mailed with the option to cancel your order if you would rather not wait.
Your order will be confirmed by return e-mail.
If you have not received your order within the time frame indicated please check with your local sorting office because if the postman was unable to deliver to you the parcel will be held at the sorting office for 3 weeks before being returned to us (1 week for Special Delivery items). If the parcel is returned to us you will be responsible for the cost of the postage for us to re-send the item. For goods sent to Customers outside the UK please allow 28 days for delivery.

If any item is not in stock, we will back order it for you. You will always be e-mailed with the option to cancel your order if you would rather not wait.

For orders made from the UK or the European Union, 20% VAT is applicable to your order including shipping charge. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . PLEASE NOTE IF YOU CLICK THE EXEMPT BUTTON FOR ORDERS TO BE DELIVERED TO EUROPEAN UNION COUNTRIES THIS MAY CAUSE A DELAY WHILE WE CONTACT YOU TO ALTER THE AMOUNT PAYABLE TO INCLUDE VAT.

All card transactions are processed through a secure server and our site has the Golden Padlock seal.

If you are not entirely satisfied with your purchase, you can return it within 28 days of the date of despatch, with your receipt, providing it is still in its original undamaged packaging for exchange or refund.
This does not affect your statutory rights as a consumer.

Lost or Damaged Goods
In the unlikly event that your order is lost in transit, after allowing a reasonable period for delay, please contact us during office hours (listed below) on 00 44 (0)20 8767 0036 Option 2 or by e-mail wimbledonsewingmachinecoltd@btinternet.com.
In the case of damaged goods please sign the delivery note "parcel damaged" and notify us immeadiatly, during office hours (listed below) on 00 44 (0)20 8767 0036 Option 2 or by e-mail wimbledonsewingmachinecoltd@btinternet.com.. The goods must then be returned to us.
We will require a written statement from you as to the nature of any loss or damage.

Office Hours (All times shown are local UK times) AT PRESENT WE ARE NOT OPERATING NORMAL HOURS PLEASE CHECK HOME PAGE FOR CURRENT OPENING HOURS

Monday - Thursday - 9am - 5pm
Friday - 9am - 4.30pm

The store is open on Saturday but the person who deals with the website is not available but usually simple queries can be handled.
Saturday - 10am - 4.30pm

If you need to reach us, please email us at sewingandcraftsuperstore@btinternet.com or by phone on 00 44 (0)20 8767 0036 Option 2 for Craft queries. For Sewing Machine queries please email wimbledonsewingmachinecoltd@btinternet.com or by phone on 00 44 (0)20 8767 4724 Option 1. You can also write to us at Wimbledon Sewing Machine Co. Ltd., 292-321 Balham High Road, London SW17 7AA, United Kingdom.

All calls to the above telephone numbers are normal telephone rates from wherever you are calling from. These numbers are neither premium rate or freephone.

Office Hours (All times shown are local UK times) AT PRESENT WE ARE NOT OPERATING NORMAL HOURS PLEASE CHECK HOME PAGE FOR CURRENT OPENING HOURS

Monday - Thursday - 9am - 5.20pm
Friday - 9am - 4.50pm
Upholstery & Bridal Department Closed between 12pm - 1.00pm

The store is open on Saturday but the person who deals with the website is not available but usually simple queries can be handled.
Saturday - 10am - 4.30pm
Upholstery & Bridal Department Closed between12pm - 1.00pm

Wimbledon Sewing Machines
(New and Used Industrial Sales, Spare Parts and Repairs)
Monday to Thursday 8am-5.30pm
Friday 8am-5pm
Closed daily: 1pm-2pm for lunch
Saturdays 9am-12.30pm
Sunday Closed


All customer queries will be acknowledged within 5 working days.

The Wimbledon Sewing Machine Co. Ltd. do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

If you have any concerns about our privacy policy please send them to sewingandcraftsuperstore@btinternet.com.

We The Wimbledon Sewing Machine Co. Ltd. collect information given by customers at the time of ordering in order that we may process their order. Information collected is not disclosed to third parties and is collected lawfully and in accordance with the Data Protection Act 1998.

We The Wimbledon Sewing Machine Co. Ltd. do not use the information given by the customer to contact them unless it is to do with the order they have placed.

Cancellation: A customer may cancel their order within Fourteen days (starting the day after the goods were received). All goods must be returned unopened or unused. Customers will be responsible for all postal and packing charges for returning goods. A refund, excluding original shipping cost, will be made within 30 days of the cancellation provided the goods have been received by us.

Goods may be returned for refund or exchange if damaged. Goods returned for other reasons may be subject to a handling charge. Dress patterns cannot be changed/returned unless faulty.

All orders must be paid for in full before they are despatched.

When you place your order, funds will be pre-authorized with your card provider, no money is taken at this stage it is simply ring fenced in order that we can take the funds when your goods are ready to ship. When your order is ready we then request the funds from your card provider and notify you that your goods are ready to collect or your goods will be mailed out to you.

Returned goods may be subject to a handling fee. If you are returning goods you will be liable for any postal costs incurred.